The Renters’ Rights Act introduces a clearer and more formal framework around pets in rental properties — moving away from blanket refusals and towards a more balanced, case-by-case assessment process.
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A formal request process
Under the new rules, tenants must submit a written request if they wish to keep a pet at the property.
In response, landlords are required to:
* Provide a decision within 28 days
* Follow a fair and consistent process when assessing the request
Importantly, tenants cannot move a pet into the property without first receiving formal permission.
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Why landlords need a clear system
With these changes, having a defined process in place is now essential.
This should include:
* A Pet Application Form to gather relevant information
* A clear Pet Policy outlining expectations and conditions
* A structured internal process for reviewing and responding to requests
A professional, well-documented approach not only supports compliance, but also helps landlords make informed and consistent decisions.
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When can a landlord refuse a pet?
Landlords can still refuse pet requests — but only on reasonable grounds.
The legislation specifically clarifies that:
* Personal reasons such as “landlord allergies” are not considered reasonable grounds for refusal
However, reasonable grounds may include:
* Concerns relating to animal welfare
* The suitability of the property for the specific type, size, or number of pets
* The potential impact on other occupiers or neighbouring residents, including phobias or allergies
Each request should be assessed on its own individual merits.
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Do prospective tenants have the right to rent with a pet?
No. The right to request permission to keep a pet applies only to existing tenants, not prospective tenants or applicants.
This means landlords can still choose not to accept applicants with pets at the application stage and may continue advertising properties as “No Pets” where appropriate.
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What happens if the process isn’t followed?
While there are no direct financial penalties linked specifically to pet request handling, tenants do have the right to escalate concerns.
If a landlord fails to respond appropriately or unreasonably refuses a request, the tenant may:
* Raise a formal complaint
* Escalate the matter to the Property Ombudsman
This could ultimately result in enforcement action or orders being made against the landlord.
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Why this matters
This change reflects a broader shift towards greater fairness, transparency, and accountability within the private rental sector.
For landlords, it means:
* Moving away from blanket “no pets” policies
* Adopting a more considered, structured and evidence-based approach
* Ensuring decisions are reasonable, consistent, and properly documented
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Our advice
To adapt to these changes, landlords should:
* Introduce a clear pet request and assessment process
* Ensure all responses are issued within the required 28-day timeframe
* Keep detailed records of decisions and reasoning
* Seek professional guidance where there is any uncertainty
A well-managed process will help protect both your property and your compliance position moving forward.
If you are considering appointing a professional agent to manage tenant requests, compliance processes, and day-to-day tenancy management on your behalf, our team would be delighted to discuss how we can help. Book a call with us here.
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In the next instalment of our Renters’ Rights Act Tips series, we’ll continue breaking down the key legislative changes and what they mean in practical terms for landlords.