Below you'll find a list of all posts that have been categorized as “Uncategorized”
Customer service is a HOT TOPIC in all industries right now – and I say “It’s about bloody time!” Having spent the first 10 years of my working life in the Australian Hospitality Industry, I was absolutely shocked when I moved to London and encountered the British version of customer service (or lack thereof!). In all businesses, including restaurants, I …
When I set up my HMO business in 2007, it was early days for the Professional Houseshare sector (or Executive houseshares as they used to call them then), so the standard of the properties and the service offered by landlords at the time was really only marginally better than what was offered to the LHA tenants. I knew I wanted …
No matter what line of business you are in, if you want to be successful, you will need a team to support you. So if you are operating as a self-managing landlord with no staff, you will need to find your support team from external parties – typically other business owners or self-employed persons. Depending on the skills that you …
Have you been wondering what tasks you can delegate out to a Virtual Assistant? We’ve compiled a list of 50 ideas to get you started: Deal mining Building relations with agents Basic property due diligence Website updates Uploading blog posts Writing social media posts Creating text and image quotes for social media Creating and updating databases Tenant referencing Tenant applications …
Ok, so you consider yourself a good landlord, you cringe when you read yet another blog post which screams out to anyone who will listen how landlords are the devil just trying to get rich off the misery of generation rent. You wish they would actually stop and realise that actually, we in the HMO industry are actually doing many …
Do your tenants call you at 11pm at night to complain about a housemate stealing their milk? Are you often drawn into bickering amongst the tenants? Are you left to organise the rubbish each week, or end up popping into the houses to give them a quick clean between visits by the professionals? If you answered yes to any of …
Do you receive 100% of the rents charged to your tenants, or do you feel as though you are constantly chasing rent payments? Late and non-payers can seriously disrupt the financial health of any business operation. But more importantly, the stress it adds to your day, and the attention it demands of you away from your other important activities, feels …
In part one of this article (https://senecarooms.com/2018/04/15/gdpr-for-landlords/), I covered the main elements of the General Data Protection Regulations and gave some explanations of the terminology and how it all relates to landlords. If GDPR is new to you, I suggest you go back and read part one to help you understand what it’s all about first. In part two here, …
Throughout the course of running a landlord business, we collect, use, hold onto and share our tenant’s personal data. Because of this, we will need to comply with the new General Data Protection Regulations, coming into force on May 25th 2018. GDPR is about seeing our customer’s (tenant’s) data as a valuable asset and treating it with the due care …
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